Data Deletion Request

You can ask Rikaja Automation to delete the data we hold about you. Here is exactly how.

Step 2 — Include these details

• Your full name
• Your business name, if you have a Rikaja account
• The email address registered on the account
• The WhatsApp Business phone number connected to the account, in international format (for example +91 98765 43210)
• Whether you want everything deleted (account closure) or only specific data — for example your contact lists, or your message history

Send the email from the address registered on the account. If you cannot, we will ask you for other information to confirm your identity before we delete anything.

Step 3 — What we do

1. We acknowledge your request by email within 3 working days.
2. We verify that the request comes from the account holder.
3. We delete the data and confirm to you in writing when it is done.

What gets deleted

• Your account, login credentials and profile details
• Your business and contact details
• Uploaded contact lists and end-recipient phone numbers
• Message content and delivery reports stored in the dashboard
• Your message templates stored on our systems
• Meta access tokens for your WhatsApp Business Account — these are revoked and deleted immediately

What we must keep

• Invoices and tax records — Indian tax law requires us to retain these for 8 years. They contain your business name, address, GSTIN and the amounts billed. We cannot delete them on request.
• Data held by Meta — messages already delivered through the WhatsApp Business Platform are also held by Meta and by the recipient on their device. We cannot delete those. To delete data held by Meta, use your Meta Business settings or contact Meta directly.

If you are not a Rikaja customer

If you received a WhatsApp message from a business that uses our platform, that business — not Rikaja — holds and controls your data. Contact them directly to have it deleted.

If you write to us at support@rikajaautomation.com with the subject line Data Deletion Request, your phone number and the name of the business that messaged you, we will pass the request on to that business and delete your number from our systems.

Disconnecting instead of deleting

If you only want to stop us accessing your WhatsApp Business Account, you can revoke our access yourself at any time in your Meta Business settings, under Business Integrations. Your other account data stays with us until you ask us to delete it.

Questions

Email contact@rikajaautomation.com. See also our Privacy Policy.